Quality & Returns Policy

We want you to be totally satisfied with every purchase you make from Punam's Creations. It is our aim to offer you value and quality. So if, for any reason, you are not completely happy with your purchase, simply return it within 16 days of delivery, unused in its original packaging together with the receipt, to Punam's Creations, P.O. Box 11683, Birmingham, B5 7WW. We'll exchange it or offer you a full refund.

Please note items personalised or made to your specification are excluded from the 16 Day Money Back Guarantee.

Distance Selling Regulations

Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website, for a full refund. This does not apply to items personalised or made to your specification.

To cancel you can email us, or write to us (see contact us for details) within seven days of delivery of your items. You must take reasonable care of the items and must not use them. Items may be returned to Punam's Creations, P.O. Box 11683, Birmingham, B5 7WW with a copy of original order.

If you have an Internet order query, please use the contact form.